greenergrassdesign
WHAT IS YOUR SHIPPING POLICY?
STANDARD SHIPPING
0.00 - $24.99 $6.50
25.00 - $49.99 $8.50
50.00 - $74.99 $10.00
75.00 AND UP $12.50
We are currently shipping to continental US addresses only. However we will ship to Alaska and Hawaii, but please email for a
quote on shipping. We do not ship to P.O. Boxes. All orders are shipped FEDEX ground or US Priority Mail. Some items such as
furniture and oversize items may require additional shipping and are exempt from this policy as noted in the product description. If
you need express shipping, please email us at orders@greenergrassdesign.com or call us at 713.680.8114 and we will give you
the best quote.
WHAT IS YOUR PRIVACY POLICY?
Greener Grass Design will never sell, loan, rent or distribute any personal information to third parties under any circumstance,
including those who subscribe to our mailing list. The information we collect is used solely to process your order. We are
committed to protecting our customer's privacy.
WHAT IS YOUR SECURITY OF MY CREDIT CARD INFORMATION?
The site is hosted by Yahoo! Store which uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information,
such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most
browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a
credit card number during checkout for payment, it will be SSL encryped. The information you provide will be stored securely on our
servers.
CAN I BUY SOMETHING OTHER THAN WHAT I SEE ON THE SITE?
Yes, especially if we feature other items from that brand. Please call us at 1.713.680.8114 or email us at
info@greenergrassdesign.com
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Greener Grass Design currently accepts Visa, MasterCard and American Express.
HOW CAN I BUY SOMETHING IF I DON'T WANT TO USE A CREDIT CARD ONLINE?
You can call us at 713.680.8114 or e-mail us at orders@greenergrassdesign.com with your order information, your address and
phone number where you can be reached. We will call you for your credit card information.
WHAT IS YOUR RETURN POLICY?
Returns will be accepted within 30 days for store credit or exchange ONLY. The item must be returned in original and unused
condition and in original packaging. It must be well packed (additional packaging may be necessary) and insured for the full
amount. A restocking fee may apply to any order not received in good condition. Please e-mail or call 713.680.8114 for a return
authorization. All special orders and sale items are considered non-refundable. Any refund not approved beforehand is subject to
a 15% restocking fee. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.
Damage claims on shipped items must be made within 48 hours of package arrival. Please inspect your purchases immediately
upon receipt as no claims can be made after 48 hours. Please contact Greener Grass Design immediately.
Important: Upon placement of order, please check your confirmation email immediately to insure "ship to" address is correct.
Should the address be incorrect, please contact Greener Grass Design immediately. Once a package has been shipped, there
will be a $15 redirect charge should the address need to be changed while in transit.
WHEN WILL MY ORDER BE SHIPPED?
Most items will ship within 1 or 2 days from the time you placed your order. We will contact you if there is a delay in shipping due to
temporary out of stock items or the item is a special order.
DO YOU COLLECT SALES TAX?
We collect 8.25% Texas sales tax on all orders shipped to addresses in Texas. Residents in other states are responsible for
complying with local state tax laws.
WHAT IF THE ITEM I WANT IS NOT IN STOCK?
While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be
available. We will notify you by e-mail the expected ship date. At that point you will have the opportunity to cancel your order or have
us order it for you.
A few of the items on the website always need to be special ordered because we don't keep them in stock. In those cases, the
lead time is indicated on the product information page.
HOW CAN I GET HELP?
If your questions are not answered in this section and you still need help or just want feedback about certain products, you can
email us at info@greenergrassdesign.com or call us at 713.680.8114.
